Service Catalog
Service Catalog is a new qualification, complementary to the ITILŪ V3 suite. It looks at new ways to:
- control demand,
- publish and track service pricing and cost,
- and automate service request management and fulfilment.
Studies show that implementing a role-driven, online, searchable catalog with standardized services can convert costly requests for information, status, how-to and new service calls into zero-cost web-based user self-service. The Service Catalog looks at common activities such as ordering of PC/desktop, telecommunication, collaboration, and support services, which can produce measurable results and assures consistent service pricing and quality.
Service Catalog also looks at ways to help reduce cycle time; implementing workflow can reduce the time it takes to fulfil services, saving numerous hours per request. Organizations can thus reallocate precious staff time to more strategic initiatives.
APMG-International are working with a number of specialists in the field, including PINK Elephant, Global Knowledge, AllState and newScale, to develop this exciting new qualification.
A "Service Catalog", as defined in the ITIL Service Delivery guidance, is a list of services that an organization provides, often to its employees or customers. Each service within the catalog typically includes:
- A description of the service
- Timeframes or service level agreement for fulfilling the service
- Who is entitled to request/view the service
- Costs (if any)
- How to fulfil the service.
Service Catalog is aimed at those with an ITIL Foundation certificate (or above) who have an interest in learning more about how a Service Catalog could benefit their business.
Accreditation - Only ITIL training providers accredited by APMG-International may offer the Service Catalog examination as part of their training courses. Find out more about the benefits of ITIL training accreditation through APMG-US.
Download our Guide to Service Catalog Accreditation for Training Organizations.
An accelerator DVD is available to help ATOs to create the Service Catalogue course.
Qualifications - Find out about the structure and format of the Service Catalog qualification and how to take the exam.
Download our Guide to the Service Catalog Qualification for Candidates.
Looking for your exam result? - Search for your listing on the Service Catalog Successful Candidate Register (on our UK office site).
Further information - Find out about the latest news, blog postings and official launch dates for the new scheme here.