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Service Transition
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Description
Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.
Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced.
Concepts and guidance in this publication include:
- Managing organisational and cultural change
- Knowledge management
- Service knowledge management system
- Methods, practices and tools
- Measurement and control
- Companion best practices.
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM.
Recommended Reading
This publication is recommended reading for the ITIL (Version 3) qualifications scheme.