The ITIL Foundation Bridging Certificate in IT Service Management

Target Audience

The target group of the ITIL V3 Foundation Bridging course is existing holders of ITIL Foundation Certificate from earlier ITIL versions who want knowledge and understanding of the new content of ITIL version 3. It is provided as a one day course with a test at the end.

Qualification Level: Foundation

Course Objectives

The ITIL Foundation V3 Bridging Course is provided to give candidates a fast track route to an ITIL version 3 Foundation certificate level of knowledge. This course is only intended for existing holders of ITIL Foundation Certificates from earlier ITIL versions.

The ITIL Foundation V3 Bridging course highlights the new topics in ITIL version 3 and the main differences from earlier ITIL versions.

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the components related to this certification:

• Service Management as a practice (Awareness)
• Service Lifecycle (Awareness)
• Key Principles and Models (Awareness)
• Generic Concepts (Awareness)
• Selected Processes (Awareness)
• Selected Roles (Awareness)
• Selected Functions (Awareness)
• Technology and Architecture (Awareness)
• ITIL Qualification scheme (Awareness).

Prerequisites: ITIL V2 Foundation Certificate

Accredited Training:  Accredited Training is mandatory for this qualification

Examination Format: Multiple Choice

Number of Questions: 20

Pass Score: 65%

Delivery: Online or paper based through an Accredited Training Organization

Exam Duration: Maximum 30 minutes. Candidates sitting the examination in a language other than their native language have a maximum of 40 minutes and are allowed the use of a dictionary

Open/Closed Book: Closed Book.

Recommended Reading

Passing Your ITIL Foundation Exam - The ITIL Foundation Study Aid is endorsed by the APMG Group Limited (OGCs Official Accreditor) and can be purchased from APMG-Business Books.