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ITIL V3 Qualifications
The ITIL Qualification Scheme uses a system that enables an individual to gain credits for each exam they take.Once candidates have accumulated a sufficient number of credits they can be awarded the ITIL Expert in IT Service Management.
There are four levels within the scheme:
- Foundation Level
- Intermediate Level (Lifecycle Stream & Capability Stream)
- ITIL Expert
- ITIL Master.
The diagram to the right shows the structure of qualifications within the Version 3 scheme. Click the image to enlarge.
Foundation Level
The Foundation Level focuses on knowledge and comprehension to provide a good grounding in the key concept, terminology and processes of ITIL.
Intermediate Level
There are two streams in the intermediate level. Both assess an individual's comprehension and application of the concepts of ITIL. Candidates are able to take units from either of the intermediate streams, which give them credits towards ITIL Master.
- Intermediate Lifecycle Stream - 5 individual certificates built around the five core OGC books: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
- Intermediate Capability Stream - 4 individual certificates loosely based on the current V2 offerings but broader in scope in line with the updated V3 content.
ITIL Expert
To achieve the ITIL Expert in IT Service Management, candidates must successfully complete, in addition to the Foundation Level, a number of intermediate units and the Managing Through The Lifecycle capstone course. This course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the qualification scheme.
ITIL Master
This level of the qualification will assess an individual's ability to apply and analyze the ITIL concepts in new areas. This higher level qualification is currently under development.
Syllabuses
- Interim ITIL Foundation Certificate Syllabus
- ITIL V3 Foundation Bridging Course Syllabus
- ITIL V3 Managers Bridge Course Syllabus
- Continual Service Improvement Certificate Syllabus
- Operational Support and Analysis Certificate Syllabus
- Planning, Protection and Optimization Certificate Syllabus
- Release, Control and Validation Certificate Syllabus
- Service Design Certificate Syllabus
- Service Offerings and Agreements Certificate Syllabus
- Service Operation Certificate Syllabus
- Service Transition Certificate Syllabus
- Managing Across the Lifecycle Certificate Syllabus
Become ITIL V3 Certified!
For details of training courses leading to certification in ITIL V3, please contact an APMG-US ITIL Accredited Training Organization.