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ITIL V2 Qualifications
Foundation
This examination is designed to test a candidate's basic understanding of the principles and terminology of ITIL. It is suitable for staff of all levels and forms one of the entrance criteria for other certificates in the ITIL V2 and V3 schemes.
The ITIL foundation examination format is:
- Multiple choice
- One hour duration
- 40 questions
- Pass mark is 65% (26/40)
- Closed book
Practitioner
This qualification is aimed at those who are responsible within their organisation for designing specific processes within the IT Service Management discipline, and performing the activities that belong to those processes. The Practitioner Certificates focus on the depth of understanding and application of those subjects, treating each subject as a specialism.
Each discipline within the Service Support and Service Delivery sets may be studied and practiced in detail, and has its own associated examination and certificate. APMG-US's ITIL Practitioner certificate can be attained in each of the following subject areas:
Service Support Disciplines:
- Change Management
- Configuration Management
- Problem Management
- Release Management
- Service Desk and Incident Management
Service Delivery Disciplines:
- Availability Management
- Capacity Management
- Financial Management for IT Services
- IT Service Continuity Management
- Service Level Management
Combined / Clustered Discipline examinations:
- Combined/Clustered Service Desk, Incident and Problem Management (IPSR)
- Combined/Clustered Change, Configuration and Release Management (IPRC)
The APMG-US ITIL Practitioner examination format is:
- Multiple choice
- Two hour duration with 15mins reading time
- 40 questions
- Pass mark is 65% (26/40)
- Closed book
Service Manager
This certificate is primarily aimed at managers and consultants and generally follows attendance on a 10-day training event, followed by 2x 3-hour essay based exam papers that are designed to test the practical application of the theory of ITIL. The Manager's Certificate is aimed at those who need to demonstrate a capability for managing ITIL-based solutions across the breadth of the Service Management subjects.
The ITIL Managers Certificate is made up of two papers:
- Service Support
- Service Delivery
Both papers must be completed and passed before the ITIL Manager Certificate can be awarded.
The format for both Managers examination papers is:
- Scenario based essay style
- Three hour duration, plus 15 minutes reading time
- 5 questions, all equally weighted (all questions must be attempted)
- Pass mark is 50% in both papers (no in-course assessment contribution to mark)
- Distinction is awarded if 65% or above is achieved in both papers, in the same sitting*
- Closed book
*"In the same sitting" = the same attempt i.e. a candidate cannot achieve a distinction if they achieve 65% in Paper 1 on their first attempt and 65% on Paper 2 in a re-sit/second attempt.
Become ITIL V2 Certified!
For details of training courses leading to certification in ITIL V2, please contact an APMG-US ITIL Accredited Training Organization.