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ITILŪ Public Examinations
We currently have an option for candidates to sit ITILŪ public exams in the US and Canada at a nearby location. Interested candidates should contact us at publicexams@apmg-us.com. We will advise the candidate of venue options and complete the booking process.
Please note that ITIL Practitioner & Manager exams can only be offered to candidates that have received training from a training organization accredited by an ITIL Examination Institute. Please ensure when completing the application form that full details of your training course are listed on the Self Study declaration. Any candidates that have not received accredited training will not be entitled to sit the Practitioner or Manager examinations.
Venue Options
For possible venue options please contact us via email at publicexams@apmg-us.com and we will advise you on the available venues and complete the booking process.
ITIL 2009 Exam Fees
Foundation - $225.00
Single Practitioner - $260.00
Combined Practitioner - $305.00
Manager (each) - $325.00
APMG does not invoice public candidates. Payment must be made at time of booking. Candidates can pay online via Paypal using Visa, Mastercard, American Express, Discover Card or e-check.
Recommended Reading
Passing Your ITIL Foundation Exam - The ITIL Foundation Study Aid, is endorsed by APM Group, the ITIL Official Accreditor, and contains full details of the ITIL V3 Qualifications. Suitable for those taking the foundation exam, it provides an overview of the purpose, objectives, and format of the examination.
We stock the full range of ITIL publications, available to purchase from www.apmg-businessbooks.com. You can also purchase the ITIL Version 3 Core Titles directly from APMG-US.
Terms & Conditions
Once a booking is confirmed, please comply with the exam date. Please note the following apply to changes made to your exam booking:
- APMG-US do not invoice public candidates. Payment must be made at time of booking
- You will need to bring your photo ID to the exam centre. Either a passport or driving license will suffice. If you do not bring this with you on the day you will not be able to sit the examination
- You are allowed to reschedule the exam date once, at no cost, as long as the change is made a minimum of 10 working days in advance of the exam date
- If you reschedule the exam date a second time, outside the 10 working days notice period, an administration fee of $100 will be charged
- An administration fee of $100 will also be charged if you cancel your exam outside the 10 working days notice period
- If you cancel or re-schedule your booking within 10 working days of the exam date, you will be liable to pay the full exam fee
- The exam is non-transferable and can not be re-sold
You will receive a formal receipt for any payment made 6 - 8 weeks after you sit the exams.
APMG has the right to invalidate the exam results without prior notice if the candidate has been found to receive unaccredited training.
Expectations of behavior from open center candidates
When attending an open examination centre, please ensure that you are polite and courteous to the venue staff, APMG invigilator and other candidates. Please remember that there are several examination sessions throughout the day so should you arrive early, please check an examination is not in progress before entering the room and do not create excessive noise near the room in case this disrupts other candidates. You will be asked to leave the examination if your behaviour is abusive or disruptive.
On the Day of Your Exam
- Please aim to arrive in good time - we would suggest at least 30 minutes before the start time
- You will need to bring your photo ID to the exam centre. Either a passport or driving license will suffice. If you do not bring this with you on the day you will not be able to sit the examination
- Please bring a PENCIL for writing your answers for the exam. Please also bring an ERASER should any mistakes be made when writing your exam
- No calculations will be necessary, so calculators are not required
- No late arrivals will be allowed into the exam room, all candidates are responsible for arriving at the exam on time and no excuses will be permitted. A further exam fee will be payable for a new exam booking if you are late.
Special Allowances
If you have a disability that will affect your performance in the exam, please contact us and we will be happy to discuss any special requirements.
Important Message to All Candidates
If you are thinking of taking a training course we strongly recommend that any training you receive is through an Accredited Training Organization (ATO).
Only ATOs and their affiliates have licenses to offer training courses that incorporate official OGC trademarks, brands and copyright material.
These ATOs have been fully accredited by the APM Group, who are the official accreditor on behalf of the Office of Government Commerce (OGC). The accreditation process involves a rigorous assessment of the organization's management systems, course materials and trainers, assuring the quality of training provided.
Organizations offering training who do not appear on the above list, or are not affiliated to an ATO, may be in breach of copyright law. Please do not support illegal use of copyright material.